We remain committed to providing you with exceptional service balanced with the safety and consideration of your employees and families.
Like many businesses across the world, RAS Systems is beginning to notice the impact of the new coronavirus (COVID-19) in our own operations.
As of this writing, the employees of RAS both here in the United States and abroad have not had any confirmed cases of the virus. Nevertheless, we are taking precautions per the recommendations of medical professionals to protect our staff, our customers, and the families potentially impacted by our work.
Traveling Staff: We are limiting trips to those only deemed necessary by both the visitor and the destination. This means that we are simultaneously ramping up remote services especially in our service department.
In-House Staff: Over the next couple of weeks we will be operating with a reduced staff. We’ve been monitoring both our employees and the conditions of their families. Anyone with conditions of any kind have been required to work remotely. Our parts and shipping departments remain open at this time.
Our Customers: Due to these changes we request that service needs be communicated via e-mail where ever possible. Due to the increased number of employees working remotely this will help ensure that your service cases and sales requests are seen by the proper individuals, and handled in a timely manner.
We kindly ask for your patience during this time as we anticipate delays from our own vendors and partners abroad. As the situation remains quite dynamic, much of this has the potential to change in the coming days.
Regardless of these challenges, we remain committed to providing you with exceptional service balanced with the safety and consideration of your employees and families.